Refund policy

Return and Refund Policy

Return window
You can request a return within 30 days of receiving your order.

What can be returned
To be eligible, an item must be:

  • Unused and in the same condition you received it
  • In its original packaging

Returns without the original packaging can’t be accepted.

What can’t be returned

  • Used or opened items
  • Sale items
  • Gift cards

How to start a return

  1. Email Info@discreetsmoker.com with your order number before sending anything back. Items sent without a return request can’t be accepted.
  2. Once your return is approved, we’ll email you return instructions, including where to send it. The address depends on the item, since our products ship from different locations.
  3. Include a note in the package with your order number, your contact information, and whether you’d like a refund or an exchange.

You’re responsible for return shipping costs. We can sell you a trackable return label, which we recommend so your package can be followed.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If more than 15 business days have passed since approval, email us at Info@discreetsmoker.com.

Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.

Damaged, defective, or wrong items
Please inspect your order when it arrives and email us right away if something is damaged, defective, or not what you ordered. Include your order number and a photo. We’ll troubleshoot with you first and make it right.

Some brands, including Randy’s and O.pen, handle device warranties directly. For those, we’ll point you to the manufacturer’s warranty process.

Cancellations
Orders can be cancelled until they’re processed for shipment. Email Info@discreetsmoker.com with your order number as soon as possible, since processing often starts quickly. Once an order has been processed for shipment, it can’t be cancelled, but it can be returned under this policy.

Questions
Email Info@discreetsmoker.com and we’ll help.