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Always have an extra set of mouthpiece adapters for your NOVA Hookah setup. These adapters are replacements for the set that's included in the original NOVA Hookah Kit.
The image below shows the correct orientation and position in the connection of a borosillicate glass mouthpiece to the NOVA Hookah hose.

Cipher recommends soaking in hot soapy water or 91% Isopropyl Alcohol periodically to keep the mouthpiece adapter clean and free of sticky resin buildup. Especially when smoking in colder environments, resin does tend to buildup faster, which may be noticed by more restricted air flow when inhaling from the NOVA Hookah mouthpiece. A quick fix for restricted air flow is to remove the glass mouthpiece from the adapter and run the adapter under hot water for a few seconds. Then, blow through one end to expel the resin.
Depending on how often the glass mouthpiece is removed, the o-rings will eventually need to be replaced. The indication that it's time to replace the o-rings is when you find it difficult to insert the glass mouthpiece onto the adapter. To remove the o-rings, use a sharp knife to slice the o-ring as shown in the picture below. Alternatively, you can use a very small flat tip object or tweezers to pry underneath the o-ring.
2x - NOVA Hookah mouthpiece adapters
6x - Adapter silicon o-rings
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If something arrives defective or damaged, contact us with your order number and a photo or short video. We will help troubleshoot first and then guide you through the fastest replacement option.
For returns, items should be unused and in original packaging when possible. Some items may have hygiene or manufacturer restrictions.
Many branded devices include a manufacturer warranty, and some require warranty registration. If your device is eligible, we will point you to the correct warranty page and what info to include.
Keep your order confirmation email, it is often used as proof of purchase.
If you contact us before the order ships, we can usually update the address or cancel. Once a package is handed to the carrier, changes are limited and may require a return or intercept.
Reply to your order confirmation email or use the contact form on our site. Include your order number so we can help faster.
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